Very disappointed with Wesbank services

Service from Wesbank was absolutely pathetic. On Black Friday I saw a car that I wanted to purchase. I app**** for finance and was pre approved. I emailed them to which they have still not responded. I even called them multiple times and was told that they would contact me within 72 hours, no one contacted me. They refused to give me the interest rate and said that it cannot be discussed at this time. Since the dealer was offering a black friday special, I had limited time to organize the finance. I had to eventually take up the finance with the dealership. I would have liked to finance through wesbank because I am an FNB client. Well Wesbank you lost out on my business. Not sure how many other customers this happened to but Wesbank management you seriously need to look into this if I were you