SM
Sam M

1 reviews | Active since Sept 2019

13 Oct 2026, 22:36

Very Disappointed 😡😡😡 I want this matter to be Sorted and I am not done until it's resolved

am very disappointed by Wesbank Auction Center they forcing me to take the vehicle with Gearbox Issue that was picked up on collection day and it was not part of the defects that was listed upon sale, I feel like they just ******** people because first you are not allowed to Test Drive before purchasing the vehicle. I think they just list wear and tear defects only but not major problems like engine Problems or Gearbox issues because they know very well that they are too expensive. I bought the vehicle from them and picked up that the vehicle have Gearbox problem and when I wanted to return the vehicle they said I should send the report with the quote via *** for me to get help and I've done that but they still rejected my complaint telling me that they've got nothing to do with the Gearbox Issue that was not disclosed and they can not disclose something that they did not pick up and there's no way you can not pick up that Gearbox sound on the vehicle we bought because while their driver was driving the vehicle to us we heard the sound and asked the driver what was the sound for but he said he doesn't know and when we approached Carl Steenveld (Sales Manager) explaining how we pick up the sound on the vehicle, his response was he's just a driver and not mechanic and his driver wouldn't know if that was a Gearbox sound or not and advised us to send him an *** just for him to Reject our Concern and Forcing us to take the vehicle with Gearbox problem that's costing about R100k to be repaired. The vehicle was wrongly advertised and not all the defects was disclosed on the advert and for that i will fight this matter until this matter is resolved Accordingly 😡😡😡 because it's their responsibility to inspect the vehicle properly and list all the defects so that no other client falls in to trab like mine and if all the defects was honestly listed we wouldn't be here and this is not the first time they advertise vehicles with wrong information last time i bought a Polo Vivo that was described as a Comfortline while it was a Trendline i decided to keep the vehicle becauseit was not a deal breaker for us but this one we will not allow it Wesbank Auction Needs to start taking accountability for their wrong doings. I've been a Wesbank client for too long but I've lost interest and trust and I will not recommend them to anyone going forward 😡😡😡

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