very disappointed customer

This is such a useless bank to deal with. As loyal customers for years, when you have a problem, they would not assist. I purchased a vehicle from a car sales in December where I traded my previous vehicle in, also financed via Wesbank. In May the vehicle suffered mechanical failure. I contacted the car sales and they took the vehicle away. I still don't have the vehicle and I am paying Wesbank until now. I contacted wesbank to advise of the situation, they told me that they cannot assist but very conveniently they are debitting me every month for a vehicle which is not in my possession. Their level of service is pathetic