Very disappointed application for finance - how long does it take????

I have app**** online for private finance for a private sale of a vehicle over a week ago. The online application was approved immediately and all supporting documentation uploaded. Since then I have had ZERO engagement from them. The call centre agents keep telling me it it with and assesor or a marketer or with Lesego or with Cassius. The jingle while you hold on funnily enough says 'apply online' - what a joke.

I needed the finance and the transaction to be concluded today.

Any attempt to escalate the matter to Bernadette Coetzee (the team leader) have been fruitless and the phone line is constantly engaged and the email reply states that finance under level 4 is restricted (we are no longer under level 4 Bernadette!!)

It has been many years that I have needed to apply for finance and to say I am shocked at this experience is an understatment. In fact, I am horrified. The only reason I chose Wesbank is because they have financed my previous vehicles and I have been and FNB customer for 40 years.