Very disappointed

Dear Wesbank

I am on this Platform because I really feel Dissatisfied I will explain why

Yes I am a Debt Review Client Unfortunately my husband Lost his Job and I had to maintain

So Last year I was Expecting and Needed extra cash and Asked my Debt Review Company to Lower the amount to the agreed in court amount ….I didn’t Know wesbank Increases instalments to pay the Car of sooner ,I honestly thought I could do that till the situation gets better ,While on maternity Leave I thought I would cover all instalments ,because my husband was doing school transport but Due to Covid 19 That didn’t happen I immediately contacted my debt review Company To explain my situation they Issued the forms to creditors showing change of my situation ,then in August I Paid 3000 and in September Finding out that I have such a Big Arrears And they only giving me four Months to Pay ,A nice Lady From the Debt Review company started assisting me Also because I logged a Hello Peter to get some service ,Now please don’t get me wrong I’m using this Channel Because I want wesbank to know if I knew from the beginning that there would be an arrears due to the instalment that you increased I would Have not asked to keep my payments to agreed court amount ,I personally tried to contact wesbank the person didn’t even bother to even hear my half that when the lady at the debt review Company toke over and spoke to them and they still haven’t agreed on the 4 months ,What I want to get out of this is not much ,but just to explain to you that Due to covid 19 Things changed situations got tough for people ,now I am stressed day and night to think of settling the arrears in 4 months ,I just returned from maternity I would plead for a Longer time as things are tough and I am still trying to cope ,Its very sad that arrangements could not accommodate me as I was willing to be what I could afford .I understand I am under debt review and my credit Should be managed harshly especially during this Time but surely some kind on lenience to certain people willing to pay but going through some difficulty. Right now my account at the debt review is Handled by the nice Lady and I don’t want to do anything that could make it difficult for them to agree on her proposal ,I am just frustrated that I will then Have to Suffer and see how to accommodate the arrears and try the best that I can ,and understand that during this time not every institution is willing to help especially. My intention is just to share my story .I have always believed wesbank to be the most accommodating bank .

Thanks