Very bad service from WesBank

The service from WesBank is very poor , I app**** online for private finance, and immediately I got approved and had to send all my documentation and information to private finance.

So to begin with , 1 out of 10 calls will be answered. After sending all the information they need I received a email saying that they have everything they need and I should wait for the Marketer to call or email me. After a few days and alot of calls and waiting to be answered I got through to a lady saying she can see my documentation complete and a Marketer has NOT yet been assigned but I should be patient as it takes 24 hours, now that was on Monday, today I tried again with the same story ,no one answers and I tried calling Head office, they put me through to a department that puts me through to a department that puts me through to the very same department I started at.

After countless calls and countless unanswered emails , can anyone please just give me an update .The waiting is one thing but the communication and service is as bad as it gets. All I want is to helped and someone to give me answers. The service wesbank promises and the service I am getting is Worlds apart.