Very bad service

Good morning. This report is on behalf of my father in law. Mr AU Dagi. I have a vehicle that is financed with west bank . From the beginning of the pandemic I have tried with west and FNB,to apply for the relief funding. And a consultant at the Lenasia branch advised me it was approved for the next three months. I then get a call from westbank collections department saying I'm in arrears. I then call the manager of the Lenasia branch how re-app**** for the relief funding and was approved I then advised westbank it have been approved. From then I have been trying to call westbank a lady by the name of Tracy who have been dealing with my account with no response from her to date. Last I received a call from a field agent to whom I explained everything and advised me he will sort it out and call me back. Until now no response.

Please advised the way forward.

Much appreciated Mr AU Dagi.