1 reviews | Active since Nov 2011
Very bad service
<p>I cancelled my Service Plan which is underwritten by Motorite for Wesbank on the 17.04.2016. They informed me that the policy will be cancelled after 30 day's. They deducted money on 25.04.2016. Again they deducted 25.05.2016 although 30 days expired on 17.04.2016 already. When I called to enquire, I could not get help. I was told to wait for 48 hours but no one called me exer since. Again 25.06.2016 they deducted for the same thing which was cancelled in April already. I am so frustrated and disgusted by this kind of service from Wesbank. Everytime I call I don't get help from their call center. When I called yesterday, 27.06.2016 to enquire, I was told that I only cancelled my policy 17 May 2016. That is a big lie, they just keep on *****ing my money. I sooo ****ed by this inconvinience</p>
Good day,
Thank you for highlighting your concerns and affording us the opportunity to resolve the issue's mentioned in your complaint.
A representative has made contact with you and confirmed that the policy has been cancelled and refund processed to your account.
We would like to apologise for any inconvenience caused and trust that this has been resolved to your satisfaction.
Kind regards,
WesBank
Good day,
Thank you for highlighting your concerns and affording us the opportunity to resolve the issue's mentioned in your complaint.
A representative has made contact with you and confirmed that the policy has been cancelled and refund processed to your account.
We would like to apologise for any inconvenience caused and trust that this has been resolved to your satisfaction.
Kind regards,
WesBank