NL
Nick L

1 reviews | Active since May 2020

30 Jul 2021, 08:36

Vehicle settlement

Dear Wesbank, this is not a complaint but more a plea. I have been dealing with Mrs. Heneke who is very pleasant as well as Mac Donald who is also a very pleasant person. However, I'm stuck between a rock and a hard place. I start my new job on Monday (finally). Which is why I want to settle the vehicle I have financed through you. All I am asking for is a week or so more time as the family member who is going to settle it for me which in turn I must pay him back, he's waiting for Money to clear in his account and then he will settle the vehicle. Wesbank, I am on my hands and knees here, pls, pls give me another week, I , nor the hundreds of thousands of people ask for this pandemic and because of it so many people lost their jobs. Taking my car away and many others people's cars away will cause more poverty, I wish I saved up but no one knew the aftermath of covid 19. I basically only owe interest to you guys which my uncle is more than happy to pay as I now have found a job, and in turn I can pay him back. All I'm asking is for you guys to hold on for just 1 more week, pls I beg you. Else I will not be able to start this job, which will destroy me. I thank you for taking the time reading this message and I will await for a response. Kind regards

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Replies (1)
WesBank
WesBank's reply30 Jul 2021, 09:12
Official
Dear Nick Lotis,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution