Vehicle Settlement

I had financed a vehicle through Wesbank for a 2015 Polo TSI. The vehicle was involved in an accident, was a write-off and settled by insurance. I then forwarded the proof of payment from Budget insurance to Wesbank for confirmation of settlement but I get the run around when seeking confirmation that all has been paid up.

I have written countless emails and have called their offices numerous times but get no response either way. My concern is that they will keep deducting the instalments even though this vehicle has been paid up. A debit order has already gone off in October and no more should go off.

Please resolve the matter asap.