Vehicle premium not deducted for Jan!

I'm extremely unhappy ti have received a message stating that my vehicle installment was "Unpaid" for January! I decided ti have a look as I have not received any unpaid debit order notifications and had more then sufficient funds in my personal account to accomodate my debit orders. At no point was the funds taken or an attempt to take the funds from my account! However you guys took R115.00 on the 5th Feb and then return that amount to my account on yhe 8th of Feb. I take my credit history very seriously and do not appreciate having to contact your collections department to have to resilve this matter! SORT THIS OUT! My bank statement shows exactly what happened here! I do not monitor this account and I am livid about this situation!