Vehicle finance online application
I app**** online for a vehicle finance with Wesbank, I have a preapproval with reference number: WBM ********** 8. I have loaded my fica validation documents online as well.
I called the call centre several times to ask for a podium or an invoice as per the instruction from VW Hatfield in Rivonia who indicated to me that they do not have a Wesbank teller representative in their dealership and therefore they are unable to assist me until I have a podium or an invoice from Wesbank. My application cannot be finalised until I have an invoice according to VW financial service in Hatfield Rivonia Branch.
What should I do now? I am not getting any help. In one of the calls, I was transferred ********** 837 which happened to be VW finance. My application is with Westbank not VW financial services.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS80216.
Regards,
Annalize Joubert
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS80216.
Regards,
Annalize Joubert
WesBank Service Resolution