Vehicle Finance Nightmare!

My husband app**** for vehicle finance over a month ago, and still has not received any feedback.

A process that usually takes a few days has taken Wesbank over a month and still no feedback.

Finally after a month we receive a call from a consultant who uses the secondary contact details on the application form to contact me, and then asks me if I am the HR administrator at the company my husband works at. I go on to say there must be some kind of error as I am his wife and cannot be listed as the HR. Instead of acknowledging his error he chooses to harass me over the phone asking why my husband listed my details as company reference???? And then requests a copy of my husbands employment contract and still after all the information has been provided, NO FEEDBACK.

The service has been absolutely shocking and devastating. A delay from Wesbank and the poor poor customer service will result in many dealerships losing business due Wesbanks incompetence.

If this is how you treat your customers, we surely do not want any part of it. There are plenty of banks out there who appreciate our business, value their customers and treat them with the respect they deserve. We bank clearly does not understand the meaning of these values.