Vehicle Finance down payment

Wesbank or Liquid finance is useless, I will give them no star but I have to click at least one. Everything is system generated and no one checks it. When you call them they say you will get feedback within 48 hours, 160 hours later no feedback. When you send an e mail you are referred to self service which you have contacted four times over a period of 30 days with no results, just a waist of time. Useless