LS
Lynne S
1 reviews | Active since Mar 2020
05 Nov 2018, 08:45
Vehicle finance account settled yet still debiting me
I had logged a complaint last week regarding being debited R1,827.64 on 01 November 2018 for my Nissan Micra vehicle finance account despite the fact that the account should be settled. The account is fully paid up however I see that the funds have STILL not been allocated and I have been debited a full installment. Your complaints resolution department promised to take care of the issue and to arrange a refund however I have heard nothing back yet. Please advise.
Helpful (0)
Replies (4)0
Replies (4)LS
Lynne S's updateReviewer Update
05 Nov 2018, 09:31Patience has been very helpful and has contacted me to resolve the matter.
LS
Lynne S's update05 Nov 2018, 09:31
Reviewer Update
Patience has been very helpful and has contacted me to resolve the matter.
WesBank's replyOfficial
05 Nov 2018, 15:21Dear lsk10
Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams.
Regards,
Tina Du Toit
WesBank's reply05 Nov 2018, 15:21
Official
Dear lsk10
Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams.
Regards,
Tina Du Toit
LS
Lynne S's updateReviewer Update
09 Nov 2018, 07:57Patience was wonderful and very helpful
LS
Lynne S's update09 Nov 2018, 07:57
Reviewer Update
Patience was wonderful and very helpful
WesBank's replyOfficial
09 Nov 2018, 08:17Dear lsk10
Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams.
Regards,
Tina Du Toit
WesBank's reply09 Nov 2018, 08:17
Official
Dear lsk10
Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams.
Regards,
Tina Du Toit