PP
Patricia P

1 reviews | Active since Apr 2015

23 Apr 2015, 10:48

Vehicle Finance

I've settled my account for my car on the 12th of Feb. Since Wesbank got their money they are not bothered at all to send me my papers or sign the change of ownership form. I got the form unsigned. They've promised me someone will phone me to collect the wrong paperwork, which did not happen. Phoned again on Tuesday the 21st of April, promising that I will get confirmation via email on new form to be send to me. It is Thursday 23 April no confirmation has been received or the papers.<br> Wesbank is happy they got their money but I must struggle to get the paperwork in order to register my car.<br> This is terrible service.

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Replies (1)
WesBank
WesBank's reply30 Apr 2015, 07:39
Official
Hello tdupreez,

Thank you for your concerns highlighted. We apologise sincerely for the inconvenience caused and regret that there was no immediate attention to resolve your matter. We have since contacted you to discuss and confirm that the correct documents were dispatched.

We trust our efforts have restored your faith in WesBank.

Yours faithfully,
WesBank