Vehicle documents

I called WesBank to get a re-issue of my vehicle documents that I lost few months ago. I spoke to a lady called Mpho Mthimkhulu and she told me deposit an amount of R440 for courier of the documents. She sent me banking details via email and asked that I forward her the proof of payment.

She said the documents will be sent to me 7 to 14 after payment has been confirmed. However, I have not gotten payment confirmation and all of a sudden she's unreachable on her telephone line and email.

Kindly please find that lady to give me confirmation, I need to know when should I expect the documents.