MS
Melvin S
1 reviews | Active since May 2021
20 May 2024, 11:11
VAP Premium Group Life
Wesbank have been deducting VAP premium group life for the last 6-7 months financing with them and also been loyal. On numerous occasions I've been requesting cancellations , this amount are madly added without my prior acknowledgment and have cost me a huge instalment hike since.I have never got any feedback about this , instead being hanged up every time I enquire about this. I don't need all the extra charges please !!!!
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WesBank's replyOfficial
20 May 2024, 11:33Dear Feziwe S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply20 May 2024, 11:33
Official
Dear Feziwe S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution