Vap insurance *******ly added to account

Item: WesBank
Rating: 1
Author: Thashen M

Their service is absolute appalling, i have a monthly vap insurance being charged to my account and being added to my account every month, i did cancel it prior and wasnt charged but now for 2 months the amounts start being added again with no authorisation... This is ***** and *******. I have emailed, posted on there facebook page and even emailed but there is no response. Service is realy pathetic.

Helpful (0)

Replies (1)

WesBank's replyOfficial

28 Apr 2020, 14:47

Dear Thashen M

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply28 Apr 2020, 14:47

Official

Dear Thashen M

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution