EM
Ebrahim M
1 reviews | Active since Sept 2019
16 Sept 2019, 15:27
VAP Grouplife Premium debit! ****???
I have recently looked at my statement for my Motorcycle and I have noticed I am being charged for VAP Grouplife cover , which I did not take upon signing my deal. Since all calls are recorded ,I would like to know where I have been duped into taking a life cover that I am being charged with. This is being charged on a monthly basis. I would like for FNB to query this issue.
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WesBank's replyOfficial
17 Sept 2019, 08:30Dear Ebrahim Meer,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply17 Sept 2019, 08:30
Official
Dear Ebrahim Meer,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution