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JW
Jason W

1 reviews | Active since Jan 2021

17 Aug 2022, 15:43

Utterly Disgusted and Disappointed in Wesbank!!!!

Wow. Where do I even begin. Smooth start. Quick and easy online application for personal vehicle finance. But wow when I got handed over to the marketer is when everything just went south. All forms required handed to the marketer (S.Salie) who then informs me that vehicle can’t be financed due to an aftermarket exhaust tip. Yes you read that right. Exhaust TIP. I personally know someone personally who has received finance through Wesbank for a bike that had a complete aftermarket EXHAUST. I’ve seen countless dealerships having Wesbank ACCREDITED finance yet they are selling bikes and cars with aftermarket parts, yet they are refusing because of an exhaust TIP. My word. I’ve been a customer with twice Wesbank before and thought it would be nice to be a customer again. Clearly I was wrong. Change your double standards or just do the right thing. BITTERLY DISAPPOINTED. WOW. PATHETIC OF YOU GUYS. MY WORD.

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Replies (3)
WesBank
WesBank's reply17 Aug 2022, 16:53
Official
Dear Jason W 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter. 

Regards, 
WesBank Service Resolution 
JW
Jason W's update18 Aug 2022, 11:42
Reviewer Update
You guys don’t know your own policies and your agents are ineffectively trained. You guys are 100% a pathetic company and no one can give me a definitive answer. Poor. Pathetic. Worst company ever. My word.
JW
Jason W's update18 Aug 2022, 11:45
Reviewer Update
Still awaiting your policy that specifically states the difference between you guys financing through a dealership and financing through a private finance. I’m awaiting to no avail. Disgusting. I don’t know how you guys are affiliated to FNB. Being a FNB customer for 14 years and this is their car finance department. Pathetic. I hope no one takes finance with this company. My word. Will be taking this further.