Useless Wesbank staff!

No customer service what so ever,you can be a loyal paying customer for more than 5 years yet,when there is a issue then wesbank basically dissapears. My finance was suppose to be settled by the insurance which it was. Now i still have a outstanding balance on the account and they still deduct their installment.and whem i phone to resolve the issue no one can help me,i just keep get transferred from one person to the next and then they blame the insurance and make me play the middleman!PATHETIC!!