1 reviews | Active since Jul 2016
Useless Wesbank staff
<p>I keep on getting phone calls and emails regarding proof of insurance on one of my vehicles. I've sent proof to them 3 times, yet I still get these useless staff phoning me to send the, the proof, but no one bothers to reply to any of my mails to say that they have received it. </p> <p> </p> <p>But out they are threatening me to deduct an extra insurance premium on the next debit run if I don't show them proof. Who knows who it will be with, probably their in house Insurance.</p> <p> </p> <p>I have now sent the proof through a 4th time, I bet you I will get another phone call from someone .</p>
Good day,
Thank you for highlighting your concerns and affording us the opportunity to resolve the issue's mentioned in your complaint.
A representative has made contact with you, proof of insurance was received and your account profile has been updated with the information.
We would like to apologise for any inconvenience caused and trust that this has been resolved to your satisfaction.
Kind regards,
WesBank
Good day,
Thank you for highlighting your concerns and affording us the opportunity to resolve the issue's mentioned in your complaint.
A representative has made contact with you, proof of insurance was received and your account profile has been updated with the information.
We would like to apologise for any inconvenience caused and trust that this has been resolved to your satisfaction.
Kind regards,
WesBank