Useless Wesbank Private Finance

Item: WesBank
Rating: 1
Author: Gareth C

I'm receiving very poor service from Wesbank private finance. I app**** for finance on Tuesday 10September. Submitted documentation on Wednesday 11September after numerous phone calls and emails my finance was approved on Friday 13September after they had said I'd have an answer in 24hrs. The marketer Lesego said he would be in touch with the seller and would get the documentation needed from the seller. Monday 16September now and the seller hasn't heard anything from Wesbank. I email Lesego and he doesn't reply. The owner has now emailed the documentation needed to Lesego without contact from Wesbank but still haven't heard anything from Wesbank. Why must I keep phoning and emailing Wesbank? Maybe I should deduct money off the finance amount for data, phone calls and inconvenience?

Helpful (0)

Replies (2)

WesBank's replyOfficial

16 Sept 2019, 15:28

Dear Gareth C,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply16 Sept 2019, 15:28

Official

Dear Gareth C,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

Gareth C's updateReviewer Update

18 Sept 2019, 16:04

Well guess what in typical wesbank style they haven't resolved my complaint. Useless is not the word to describe wesbank. I wouldn't recommend them to my worst enemy.

Gareth C's update18 Sept 2019, 16:04

Reviewer Update

Well guess what in typical wesbank style they haven't resolved my complaint. Useless is not the word to describe wesbank. I wouldn't recommend them to my worst enemy.