Useless Service and no adherence to instructions!

On February 19 2016 I requested my Dodge Caliber reg papers to be sent to me from Wesbank as I had paid it up and wanted to sell it. I have to date NOT received my papers as they were delivered to someone called Solly Bobape - my name is Tracey Scanlen! No one seems to know where these papers are and no one is bothering to find out! Firstly Wesbank is useless in that they let important documents get delivered by a courier company who doesn't deliver to the person concerned and just hands them out to anyone! I am having to run around all the buildings in the area trying to find where these documents are. I then get told by UTI that they delivered to our reception! WE DO NOT HAVE ONE!!! That is why I explicitly stated on the instructions under NB! NB! that they had to call me on my cellphone before delivering! This of course was totally ignored! I am now at my wits end as I cannot sell the car without registration papers and Wesbank as well as UTI couldn't care less! I am with FNB premier banking and this is just a bad reflection on them too as they are associated with Wesbank! This clearly shows no customer service at all from either UTI or Wesbank!!