Useless people

I would like to be called by head of department, ceo or coo of wesbank rhis is utterly stupid sercixe that i am getting from wesbank . The people working there and comolaints department and management are incomoetent people. I have countless times expressed how i feel and how urgently i want my finance resolved. The marketer shaun handles me like *******. Tebogo says that keenen is not registered or qualified to handle my querry. I am being put on hold for 10 minutes and longer. Is this really the ****ty wesbank that people aay is so awesome? Lodge a complaint on 9 am in the morning only to hear it has been sent to management at 12:40. I spent over R500 airtime trying to get the matter resolved. Lets see how useless wesbank is. I am actually busy gathering all my documents as i am going to the ombudsman. I would like to see you send me the automated e-mail saying we have received you complaint and this will be escelated to senior management.