1 reviews | Active since Oct 2016

21 Oct 2020, 08:11

useless

Hi. we were asked to submit some documents for re fica verification, which i did yesterday. in your email it says scanned copy. i got a reply back saying we do not accept camscanned docs. where the F..k does it say that in your email? are you going to buy me a scanner to scan the docs?

• Kindly confirm your current physical address • Please provide a clear copy of your green bar-coded Identity Document. Should you have the smart card, a copy of both sides of the smart card ID is required. Should you be a Non-South African citizen, please provide clear copies of a valid passport that is accompanied by a valid permit. Should there have been any changes in your surname/name, we will require a copy of your marriage certificate/decree of divorce/stamped letter from Home Affairs to support the change. • We also require you to specify the Source of the Funds that are being used for the repayment of your agreement with us. Kindly complete the attached declaration and return to us

wesbank has become useless. this will be the last time we ever deal with you people

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Replies (1)
WesBank
WesBank's reply21 Oct 2020, 09:38
Official
Dear Hugo Dos Santos
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution