JW
Jessica W
1 reviews | Active since May 2016
19 Apr 2023, 18:38
Useless customer service!!!!
I’ve calles Wesbank last week and had a query regarding the incorrect increase in interest rate that was app****, the consultant could however not answer ANY of my questions and informed me that my complaint will be escalated and that someone will contact me in 72 hours. Its now far more than 72 hours and I’m still waiting!!! Clearly they want to deduct the incorrect amount before rectifying the mistake on their side!!!
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
20 Apr 2023, 07:50Dear Jessica De waal,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply20 Apr 2023, 07:50
Official
Dear Jessica De waal,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution