USELESS AT THEIR BEST

GOOD DAY - I have gotten the settlement letter from your services. Have SETTLED IN FULL within the time period as per the amount on the letter. HAVE E-MAILED THE LETTER to your services email address to request the paid up letter & original NATIS. That was 2 days ago. I now SEE MY ACCOUNT HAS BEEN CHARGED with a early payment amount fee - LIKE HOW THE HECK DOES THAT HAPPEN AFTER I SETTLE AS PER YOUR LETTER. Call you call centre - get through to someone only to be told she is in collections and has transferred me to Customer Service...15mins & counting to speak to someone to GET THIS SORTED.... Can someone PICK UP THE PHONE AND RESOLVE.... WHY IS EVERYTHING SO HARD... Do not ask me to DM as YOU DO NOT RESPOND TO THAT.... WHAT THE HECK.... STILL WAITING AND THEN A LOAD OF NONSENSE WHEN YOU GET ONTO THE PHONE... THIS IS THE PROCESS.... THIS CAN TAKE UP TO 10 DAYS... And then give them your details to avoid any further waiting time but GUESS THE FOLK DON'T LISTEN cause after all that I get asked the exact stuff... What is your cellphone (I JUST GAVE IT TO YOU) - What is your address (OMG). NONE OF THAT IS DISCLOSED ON THE SETTLEMENT LETTER OR ANY PROCESS... and when queried.... YOU MUST REFER TO YOUR CONTRACT (FROM 5 YEARS AGO.... It is all disclosed there - LIKE REALLY....) BUT your service consultants will just keep spitting out the script... I JUST WANT TO GET THIS SORTED.... But yeah... This is what we deal with....