Urgent: Unresolved Substitution of Goods Issue

Dear Wesbank Customer Service,

I am writing to express my extreme dissatisfaction with the handling of my recent issue regarding the substitution of goods. Despite assurances that this matter would be resolved by Tuesday, two weeks ago, no action has been taken to date.

This delay is unacceptable and has caused me significant inconvenience. I expected better service and prompt resolution from Wesbank.

Please address this issue immediately and provide a clear timeline for when I can expect a resolution.

Thank you for your prompt attention to this matter.

Sincerely,

Prinolin Dean Manivasen *** ***