Urgent: Unfulfilled Promises and Financial Impact

I am writing to express my concern regarding the recurring issue of unfulfilled promises by WesBank. On the 29th, we received a call assuring us that the fleet and credit cards would be delivered on the 30th of July. Regrettably, this commitment was not met.

Based on this assurance, I informed the entire company that the fleet and credit cards would arrive today, prompting us to return the rental cars. Unfortunately, we did not receive the promised items, resulting in significant financial implications for our company. Over the past four weeks, we have incurred a total of R168,000 in rental costs, which WesBank will not reimburse.

This ongoing situation indicates a lack of regard for customer value on WesBank’s part, and it has caused considerable operational disruptions and financial strain. We urge you to address this matter with the utmost urgency to prevent further losses.