1 reviews | Active since May 2014
Urgent refund required for April double payment
I had a terrible experience with Wesbank after i made a manual payment to my car account on 23/ 04. I realized that even though the payment was made, they still went ahead and debited my account on the 25/04. When i contacted FNB with evudencd6 that showed the two payments i was told that they don't reverse debits anymore. My cheque account is currently in debit due to the debit that went through. I called Wesbank more than three times on the 28th (today), all calls lasting over 30 minutes on hold. So far I have not received any assistance. Are these people even working. When did FNB decide to let us their clients not be able to reverse debits like in this case. Can the Wesbank system not detect when an account is in advance and not debit. I am frustrated as my account is in the red and i can't even get mobey6 transferred into my transacting account for month end debit orders as that will be absorbed by the negative balance. I need help asap for the money to be refunded back to my current account.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
Wesbank sent me an email last night around 8 asking for a pop which i sent. First thing today , Elize gave me a call in response to the above and asked that i resend her the pop and promised to have the refund credited back into my account by cob.
True to her word i received a confirmation text message within 5 minutes and about an hour ago , my account was refunded with the full amount.
Thank you so much Elize, you are an asset to Wesbank.
Converted from frustrated customer to Happy customer .
Wesbank sent me an email last night around 8 asking for a pop which i sent. First thing today , Elize gave me a call in response to the above and asked that i resend her the pop and promised to have the refund credited back into my account by cob.
True to her word i received a confirmation text message within 5 minutes and about an hour ago , my account was refunded with the full amount.
Thank you so much Elize, you are an asset to Wesbank.
Converted from frustrated customer to Happy customer .