cC
cpluvangel C

1 reviews | Active since Aug 2017

19 Feb 2021, 10:14

Urgent help

I'm in a bind at the moment... My father has been admitted to hospital and him not having granted permission for me to enquire or act on his behalf... He suffered a stroke and we know the implications thereof. At this point I don't know what to do as he is no position to speak to someone or to give written permission... There are matters I need to have looked into before I approach the Ombudsman. Ill pro idenyou with details when you call me

0
Replies (2)
WesBank
WesBank's reply19 Feb 2021, 11:20
Official
Dear Charné Leanne Petersen, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.  

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

cC
cpluvangel C's update25 Feb 2021, 16:59
Reviewer Update
Hi Patience...

I have sent the relevant documents to Robert however responses are a bit too slow for the situation... I would appreciate if you could expedite any a tiins required so I get started on what I need to do.

Thanks!