Updating of Paid Up Loans

<p>I had taken out a loan with Direct Axis in conjunction with Wesbank. I defaulted with payments, but eventually paid it up in December of 2015. I have since then been trying to have Wesbank update their system, as this was reflecting negatively on my credit and banking record. To date, I have called, held on as I am currently doing for more than 10 minutes at a time, and I have had no luck! On 16 August I spoke to Wahiba who indicated to me that she had done what was needed, but that I needed to call Wesbank as they needed to update their system. I was advised that Zinhle Ngwenya was the person dealing with my file. Despite various phone calls, emails, leaving messages, she has been very unhelpful to say the least! She in turn has now redirected me to DirectAxis!</p> <p> </p> <p> </p> <p>I am really frustrated and very upset!</p>