Unwilling to assist

I am very disappointed with Wesbank. I have defaulted on some payments due to these difficult time. I have since made large payments trying to catch up on the arrears amount. Last night the sherrif of the court came to repossess my vehicle. There was NO communication regarding this since December 2020. A judgement was issued and that's s it. I tried to communicate with Wesbank and the attorneys since 8am this morning and it is 13:30 now. I tried to negotiate that I am willing to pay about 25% of the settlement amount and to continue with payments as per normal. It was refused and I was told that I have to pay the full settlement amount in order to get my vehicle back. They could not give me the full settlement amount either.