iI
ingehumby I
1 reviews | Active since Aug 2017
21 Feb 2019, 20:59
Unwilling to accept voluntary surrender as per clause 11
I’m needing to voluntary surrender my car as per contract (clause 11) as we are overseas and can no longer keep up payments. But Wesbank seems unwilling to assist. Please help! I also need to know how much storage will amount to and if we can slow pay the outstanding amount after Wesbank has sold the car.
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WesBank's replyOfficial
22 Feb 2019, 08:46Dear Inge Humby,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8C98A.
Regards,
Patience Ramanugu
WesBank Service Resolution
WesBank's reply22 Feb 2019, 08:46
Official
Dear Inge Humby,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8C98A.
Regards,
Patience Ramanugu
WesBank Service Resolution