KP
Kirsten P
1 reviews | Active since Dec 2014
01 Mar 2019, 13:26
Unsipathetic and no care
About 1 year and 4 months ago my father passed away. He had a vehicle that was financed by Wesbank. We have on many occasions tried to make an offer to settle the vehicle, but to no avail. They are completely unsympathetic and refuse to listen to reason.
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Replies (2)
WesBank's replyOfficial
01 Mar 2019, 15:02Dear KPOT
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CBD5.
Regards,
Rodney Nadar
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CBD5.
Regards,
Rodney Nadar
WesBank Service Resolution
WesBank's reply01 Mar 2019, 15:02
Official
Dear KPOT
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CBD5.
Regards,
Rodney Nadar
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CBD5.
Regards,
Rodney Nadar
WesBank Service Resolution
KP
Kirsten P's updateReviewer Update
11 Mar 2019, 12:45So,
Wesbank agrees to accept our offer in writing. This morning they call my brother to say they do not accept it any more.?????
What about hounoring your word??
KP
Kirsten P's update11 Mar 2019, 12:45
Reviewer Update
So,
Wesbank agrees to accept our offer in writing. This morning they call my brother to say they do not accept it any more.?????
What about hounoring your word??