1 reviews | Active since Feb 2010
************ behaviour
I have vehicle financing with Wesbank. They oursource their insurance to Direct Axis (Red flag no 1). I have been receiving emails saying they have been TRYING to contact me to obtain proof of insurance (which I offcourse have)...the phone has never rung!!! Now they are wanting to charge me R1000 a month to take up Direct Axis insurance because I have not given them any proof!!!! ***!!! I was on my phone when one of the messages came through so how the hell could I have missed it? This is a big set up from their side forcing the customer to either pay for their ****TY product or phone them back and do their job for them! What the hell FNB, how can you be associated with such ************ behaviour!!! This is how the one hand washes the other....disgusting!! Buyer beware!
Dear Joanna99,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS7D340.
Regards,
Annalize Joubert
WesBank Service Resolution
Best regards,
Dear Joanna99,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS7D340.
Regards,
Annalize Joubert
WesBank Service Resolution
Best regards,