Unsatisfactory and ********** customer service

My name is Daphney Lesabe and I bought my car in late 2019 and is financed by Westbank. Unfortunately when the National Lockdown was put in place in 2020 due to Covid-19 I were laid off work temporarily and I contacted Westbank and they advised me to apply for a Covid-19 Payment break for 3 months which I did and it was approved. Before the 3 month term ended, I got a call from Collection Services and spoke to Tumi who then told me that my Account is in arrears and he's coming to reposses my car. I tried reasoning with him with no luck till I had my lawyer contact him and suddenly he told my lawyer everything will be sorted out and he even apologized for the misunderstanding. But I felt that there was some ********** agenda they were trying to accomplish. The new arrangements were made which I was then told that my payment term will be increased by 3 months and I thought everything was sorted, turns out I was wrong. Then on the 16th of January 2021 on a Saturday, some people came to my place claiming to come from Westbank telling me that my car is being repossessed and I explained to them what was happening and they advised me to contact Wesbank the next business day, which I did and I was told that my account has been in arrears for months now hence the reposession. But what I don't understand is that if my account was indeed in arrears then how is it that I was never contacted and informed about all that and maybe be advised to make new arrangements. I feel like there's some serious ***** that's happening at Wesbank and they are *****ing their customers' cars which they work really hard for and I don't see me doing anymore business with them nor would I recommend them to anyone else. I want this issue to be sorted out as soon as possible or have my account canceled and closed and I'll go elsewhere for business... I've had enough with Wesbank