Unrelaible and Bad Service,Adding they own insurance

This is Really atrocious service.I wish they assistance and response was as quick as they take your money. They all of a sudden added insurance cover to my installment after i sent proof of my cover numerous times. Its been more than 6 months and im still waiting.Instead every month they debit more than they should. If i knew this was the kind of service id receive,i would never have done business with them.