UNPROFFESSIONAL WORK ETHIC FROM WESBANK

I FEEL HE IS VERY UNPROFESSIONAL FOR HANDLING BUSINESS AT WES BANK HE IS VERY RUDE I WONDER THE NEXT CLIENT IF AN OLD MAN WITH NO UNDERSTANDING OF BASIC ENGLISH HOW WILL HE REACT?, HE IS NOT DOING HIS JOB, THE CONSULTANT MADE US FEEL IN THE END LIKE HE WAS PLAYING WITH US AT 1 POINT I WENT OUTSIDE OF THE ENTITY TO FAX AND EMAIL BUT STILL HE SAID HE DID NOT RECEIVE ANYTHING. FINALLY WHEN WE FAXED AND EMAILED THROUGH AN FNB BRANCH HERE IN RIVONIA THIS BONGANI MAZIBUKO GOT THE PROOF OF PAYMENT, I THEN PHONED AT THE BRANCH TO CONFIRM WHICH HE DID, I CAME BACK TO MY OFFICE TO CONTACT HIM SO WE COULD BEGIN THE PROCESS TO WHICH HE HAD TO APPLY AT THE LICENSING DEPARTMENT ON OUR BEHALF (HAVING PAID AND ALL). HE CONTINUED TO ASK ME FOR THE ACCOUNT NUMBER IN QUESTION OF WHICH I GAVE HIM, HENCE THE PREVIOUS DAY WHEN I EXPLAINED TO HIM HOW DIFFICULT IT HAD BEEN TO GET THIS PAYMENT THROUGH HE TOLD ME AFTER I SAID HOW FURIOUS MY BOSS WOULD BE THAT \HE SHOULD JUMP IN THE NEAREST LAKE FOR ALL HE CARES"\""IT'S NOT MY PROBLEM\"" SAID BONGANI \""I DONT CARE\"" \""SHOULD I HANG UP THE PHONE AND JUST NOT HELP YOU\"" BONGANI ASKED ME. AT THIS POINT I FELT THIS TOO MUCH TO HANDLE AND CALLED MY BOSS. WESBANK'S SILLY"""