unprofessional service

<p>hi</p> <p>I don’t know how things are done at Wes bank, but we come to you for help and assistance but instead of being helped by your call center agents they use and abuse their power over consumers. We are threatened to do as they say without being given a listening ear of even given an opportunity to arrange a payment that would be suitable.</p> <p> </p> <p>Sisanda Feni a collection call centre agent from Wes bank Cape Town Branch called me yesterday and was not in a professional manner, when I asked her to refer me to someone else who can be of help to me she talked over me and eventually hanged up the phone without transferring me. I fail to understand how an employee of a well renounced company that is trusted by many as a 1st preference for vehicle finance can get people like her to deal with customers. she disrespected me and even today I feel embarrassed and humiliated by her conduct, and abuse of power, its like she sent gurus to take care of me. As I received an sms saying my account is handed over to Field agents.</p> <p> </p> <p>I never gave her any intension that I was not paying the account, I even advised her that maybe she can add R500 on top of my instalment every month until my arrears are paid off but she wouldn’t have it. Am very much disappointed in how this matter will be resolved. A quiet disciplinary is just not enough for me, as she insulted and abused her power over me. I would really like a personal apology from Sisanda as her behaviour and attitude towards me was both undermining and uncalled for.</p> <p> </p> <p>Regards</p> <p>Unsatisfied customer</p>