Unprofessional conduct: Customer Service: Wesbank

Poor service and unprofessional conduct was experienced during a call with one of the consultants on 4 July 2025 at 09:21, related to my vehicle financing account. I contacted the bank to resolve an issue regarding proof of vehicle insurance, which had already been submitted previously. Despite this, the bank proceeded to activate its own debt protection policy on my account, which I find both unnecessary and unacceptable given that proof of insurance had already been provided. What I found even more concerning was the rude and dismissive manner in which the consultant addressed me during the call. As a customer, I expect to be treated with respect and professionalism, especially when trying to resolve an issue caused by an administrative oversight.