AJ
Ananda J
1 reviews | Active since Jan 2022
08 Sept 2026, 10:12
Unprofessional Client Relation
Very poor communication and client relation!
In December 2025 the period expired of the vehicle and installments were completed and settled on the vehicle. There was a balloon payment on the account. At NO point did WesBank make any contact or send communication to settle or re-finance. According to WesBank they didn't have the credential, but can send an email 8 months later to inform all of a sudden that the account is in arrears and if not paid they are going to reposes the vehicle. Unprofessional at it's best.
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Replies (2)
WesBank's replyOfficial
08 Sept 2026, 10:45 Dear Jacobs Ananda
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply08 Sept 2026, 10:45
Official
Dear Jacobs Ananda
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
AJ
Ananda J's updateReviewer Update
08 Sept 2026, 13:06You should send your employees to get training on telephonic manners. Very disrespectful. After explaining what we require on a letter the person goes off on me. No this is unacceptable. Please take accountability for not assisting with the matter in a civil way including for not even providing any proof that contact was made prior to the 8 months of the notice letter.
AJ
Ananda J's update08 Sept 2026, 13:06
Reviewer Update
You should send your employees to get training on telephonic manners. Very disrespectful. After explaining what we require on a letter the person goes off on me. No this is unacceptable. Please take accountability for not assisting with the matter in a civil way including for not even providing any proof that contact was made prior to the 8 months of the notice letter.