Unpleasantness of call centre staff

i received a call from a certain gentle man with the name of mr naidoo calling me from the number ***, telling me, I am MR maxzolic and that he saw i make a payment of a certain amount on 1/02/2016 , and then i told him n, i am not mr maxzolic , as that is my name or one of my names and that seems to have upsets him alot, after a few couple of seconds after that the phone cuts off. He than went ahead of what his intentions were to hand my file to the Agent , which i found very annoying and very much unprofessional as we never finished the conversation. I called back and was assisted by Neo, the resolution manager here in gauteng, through which we could find an acceptable solution about my situation. Mr henny landman informed me that his agent mr nel was innocent in this debacle and i did apologise to him( for thinking this comes from mr nel) . The expertise of lunga and mpho was exceptional as it provides me with information i was never aware of on my account, for that i will always be thankful to all of them , who assisted me . As for the arrogant, rude and ill disciplined Mr Naidoo , he has no customer service etiquette and that is sad. Your notes are all lies(4-02-2016