******** debits

Wesbank has been charging me for debit cover that i never requested nor do they have any record of advice in order for me to make an informed decision. I have sent them countless emails and only received one email back where i clearly asked for someone to contact me back but they just dont care. I also sent them a letter from my insurer confirming that the charge is ******** and my insurance covers exactly what they are forcing me to pay for. Like how do you just charge someone a premium without record of advice? I i will be escalating this matter to the banking Ombudsman as well as the FSB and i am giving you guys one last chance to contact me and resolve this issue as i am not going to leave it so you guys can rob me monthly.