1 reviews | Active since Jul 2013
Unhelpful Agent
My husband and I called Wesbank on the morning of 2015-09-17 for assistance and our call was went through the agent by the name of Nhlanhla, and he was very rude to us and unwilling to cooperate with us, we asked him to transfer our call to another agent, but he refused and said if we want to speak to another agent we will have to call again.<br> <br> We did call again and this time a gentleman by the name of Zakhele assisted us thoroughly, he answered all our queries and at the end of our call, he even asked us if there is anything that he can assist us with.<br> <br> I appreciate what Zakhele did for us, and I am disgusted with Nhlanhla for his actions, people like Nhlanhla make Wesbank to have many complaints from customers.
Thank you for bringing this matter to our attention and allowing us to respond to your concerns.
Let us use this opportunity to apologise for the slow turnaround times you experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations.
Direct contact has been made to clarify that corrective measures will be taken however company policy dictates that the details of such are not disclosed to customers for security reasons.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and allowing us to respond to your concerns.
Let us use this opportunity to apologise for the slow turnaround times you experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations.
Direct contact has been made to clarify that corrective measures will be taken however company policy dictates that the details of such are not disclosed to customers for security reasons.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank