MM
Michael M

1 reviews | Active since Jul 2019

29 Jun 2023, 01:12

Unhappy with Wesbank

I bought a vehicle through Wesbank however the vehicle had issues from day 1 and eventually broke down in 2 months. I informed Wesbank that I wanted to cancel the deal instead they referred me to the Ombudsman. It's now 6 months still no assistance and vehicle is at the dealership and I'm still paying for it. I'm told that I need to wait for the ombudsman and the dealer for outcome.

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Replies (1)
WesBank
WesBank's reply29 Jun 2023, 08:18
Official
Dear Michael Mthethwa,
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution