1 reviews | Active since Nov 2021
UNHAPPY WITH SERVICE!
I have financed my car through Wesbank... I've never skipped a debit order...Three week back Capitec Bank was hacked and I changed banks to Standard Bank.
I've e-mailed them from the 12 of November regarding changing my debit order to the new account..Only to receive an email from them the 17th of November..Saying I need too fill in debit order amendment form.
So I fill in everything they requested from me. Spoken to 12 different people from customer care.
Telling me I need to send in the documentation, which I did about 6 time already.
Spoke to a lady on Friday regarding this again, sent her ALL the documents AGAIN.....And still nothing has happened.
I'm very unhappy with the service as I've never skipped a debit order and NO ONE SEEMS TO BE ABLE TO HELP ME!!!!.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution