Unhappy with decesion making from Wesbank

I am writing to express my profound dissatisfaction with the recent handling of my vehicle loan application and the substandard level of customer service I have received. Recently, my application for a vehicle loan was declined, with the reason cited being "missed payments." This rationale is perplexing and unfounded, as my account records clearly indicate that all my financial commitments are up-to-date, with no discrepancies. This unjustified decision not only undermines my financial integrity but also impedes my plans, causing considerable inconvenience and distress. Moreover, I am disheartened by the lack of empathy and understanding demonstrated by your customer service representatives. During such times, one would expect a bank of FNB's stature to exhibit a higher degree of customer care and empathy, especially when dealing with matters that significantly affect a customer's personal and financial well-being. Despite now being pre-approved for a transition to a Private Bank account—a testament to my financial reliability and standing—I find myself in a quandary. While this proposition from what is indeed one of the best banks is flattering, my recent experience has left me with a profound sense of disappointment and reluctance. It raises concerns about whether my financial and customer service needs will be met to a satisfactory standard in the future. This experience compels me to reconsider my banking options, a decision I hoped I would never have to make given my loyalty to FNB. However, understanding the reasons for my loan application's decline and receiving assurance that future interactions will be handled with the professionalism and empathy expected of a leading bank is important .